Information on the right of withdrawal for consumers regarding the delivery of digital content that is not delivered on a physical data carrier (e.g. e-book, software download)

Cancellation policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date the contract is concluded. To exercise your right of withdrawal, you must inform us (Audiosteps Commerce KG, Blasewitzer Str. 41 – 01307 Dresden, [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, though its use is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of revocation

If you cancel this contract, we must refund to you all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your cancellation of this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

Exclusion or Premature Expiration of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for which the consumer’s individual selection or specification is decisive for its production, or that is clearly tailored to the consumer’s personal needs.
The right of withdrawal expires prematurely if we have only begun to perform the contract after you have given your express consent and, at the same time, confirmed your awareness that you will lose your right of withdrawal once we begin fulfilling the contract. Please note that we may make the conclusion of the contract contingent upon the aforementioned consent and confirmation.